International Customers
Yes, we do ship internationally. That includes reservation program. Please read this document carefully before ordering.
Rates and Delivery Times
Most orders ship the following business day (Monday through Friday, excluding US and Japanese public holidays). All orders are shipped via USPS delivery with insurance. Delivery dispatched from our US warehouse may take up to 7 to 10 business days depends on delivery methods chosen. All products sourced from Japan warehouse, and all reservations and special orders typically will require 2-3 weeks on top of local delivery time. Delivery may take longer for orders being shipped to locations outside of USA, Alaska or Hawaii. Depend on when your order is placed, batch delivery can take up to 3 to 4 weeks. Please note, USPS priority and express mail rates start at a minimum weight of 1lb. This is set by USPS, and is beyond the control of Peace Now USA.
Will-call
Pick up services are only available at our San Francisco retail location.
Buying an exclusive print accessories without a qualifying item.
Certain items such as exclusive prints have dependency requirements. You MUST abide by this rule. Do not try to "slip past" by purchasing these items without the qualifying item(s). We have a strict zero tolerance policy against this, as we want to prioritize for customers who are buying a complete set. Those who violate this policy will have their order canceled. Please read the cancellation policy section below for enforcement penalties.
Cost of shipping small items
We have consistently gotten e-mail concerning the base price of shipping small items, such as a single pair of socks.
We at Peace Now USA can only bring you the best price by volume purchases, small single item purchases do not cover our cost of operation at all. A base price was set to save you money, and keep us in business. So please, add a few more pairs of socks and/or katrushas, perhaps even a purse. You will notice the price of shipping will remain about the same, thus significantly increasing your purchasing power. The truth is, the more you buy, the more efficient your shipping dollar will be.
Base shipping costs, handling fee, and shipping methods
USPS Priority mail, Express Mail Service (EMS), Global Express Guaranteed (GXG) are the only methods we offer. Insurance with tracking is mandatory for your protection. Handling fees are calculated from a base weight of 1lb. In short, the more you order, the more efficient the cost of your shipping would be.
Currency and Billing
US Dollars and Japanese Yen are the two currencies we accept. Please make your payment is only in US Dollars or Japan Yen. Exchange rates are set by the credit card company, therefore they will not be the same as what you would see from websites which displays market bank to bank exchange rates.
Your credit card will be charged at the end of the check out process. Please allow 3 to 5 business days for your financial institute to synchronize with your purchase. This is especially true when an adjustment to your order is required.
Paypal Payment
Sorry, we do not accept Paypal as a form of payment, and we have no plans implementing it as a payment option. However, if you do not have a credit card or a bank issued debit card, it is possible for you to purchase from our site by using a Paypal Debit Card. Please note, that Paypal is not a normal financial institute, please allow extra time for for Paypal to synchronize your balance.
Returns and Exchanges
All items are sold on an "as is" and "as available" basis. Peace Now USA makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.
Duties and Tariffs
Duties and tariffs are imposed by the destination country. Saxony Company will not be responsible for any incurred duty and tariff fees. Due to tax, legal, and liability reasons, we cannot falsify customs information for any orders. Please do not ask us to falsify the value of your purchase, or declare your purchase as a gift.
All sales are final. No cancellations, returns, or exchanges will be permitted.
Cancellation will incur a suspension of your account, plus a 50% non-refundable administrative fee. Filing a dispute to achieve the result of a cancellation will incur permanent suspension to all future transactions with Saxony Company and its affiliates .
